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Resource Allocator – Team Leader dnata catering Mascot NSW 2020

dnata catering

Job details

Here’s how the job details align with your profile.

Job type

  • Permanent
  • Full-time


Mascot NSW 2020


Pulled from the full job description
  • Annual leave
  • Health insurance
  • Insurance services
  • On-site parking

Full job description

Do you want a high-flying career working for the world’s largest

Air Services provider?


We have an exciting opportunity available for a Resource Allocator – Team Leader to join our high performance national Workforce Planning team based in either SYD/MEL/PER on a full-time permanent basis.


More about this role:

To put it simply, as the Resource Allocator – Team Leader you will be responsible to effectively manage the day-to-day requirements of the Resource Allocator Team to ensure that business expectations and KPIs are met, within budget.


In a nutshell, your main responsibilities are:

  • Direct, coordinate and control the day-to-day operations and activities of the national Resource Allocation Team to ensure each location achieves their daily, weekly and monthly KPI’s.
  • Support the Operations & Resource Planning Manager effectively manage the rostering process, systems and data reporting across a labour force of up to 4,000
  • Plan and map the utilisation of resources (Resource Allocators).
  • Provide leadership, support and guidance to national RA team.
  • Provide informal feedback on an ongoing basis and formal feedback through an annual performance evaluation process to identify and develop talent.
  • Ensure compliance with established departmental and company guidelines and procedures to provide high quality service and outstanding internal and external customer care.
  • Proactively manage change and coach the team through any new process.
  • Foster effective relationships with key stakeholders and their Business Units to ensure the success of any WFP initiatives.

What do you need to be successful in securing this role?

  • Proven knowledge and experience in a Supervisory role.
  • Workforce Planning experience would be highly regarded
  • Previous demonstrated experience with staffing, planning and people management
  • Advanced computer literacy skills with planning and rostering systems
  • Excellent written and verbal communication skills.
  • Strong work ethic, proactiveness and problem-solving skills.
  • Demonstrated ability to effectively work under pressure.
  • Ability to model, influence and encourage positive behaviours within the team.
  • Knowledge of the airline industry would be highlight advantageous.
  • Competent in documentation and records management.
  • As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.

What’s in it for you?

  • Competitive salary.
  • 5 weeks annual leave.
  • Free onsite parking, and daily provided staff meals.
  • Career development and progression.
  • Be part of a close knit and dedicated team that are committed to excellence.
  • Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.

About Us:

We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.


Chosen by many of the world’s top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.


Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.


Want to know more about dnata catering and our global businesses? Visit our Australian careers website and watch a short video here:


Does this role sound perfect for you? If so, we want to hear from you!

To start the journey of joining our corporate team, click the link below and upload your resume and a cover letter that outlines your suitability for the role.

To apply for this job please visit