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The Estée Lauder Companies

Profile insights

Here’s how the job qualifications align with your profile.


  • Sales
  • POS
  • Microsoft Office
Do you have experience in Sales?

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Rotating roster
  • Day shift


Gold Coast QLD


Pulled from the full job description
  • E-learning courses provided

Full job description

Position Summary:

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.


“Our #ELC Family is a bold community of individuals. We don’t just place a high value on individuality, we seek it out, cultivate it and celebrate it in our daily work. Collectively, our diverse points of view, skillsets and talents make us the creative and innovative global leader we are today in prestige beauty. There is immense pride and joy in what we do, and it shows.”

As one of our dynamic Retail Managers in a fast pace Airport environment, you will be responsible for leading, coaching and developing our high-performing team of Makeup Artists to continually exceed all client expectations and achieve all sales targets. This involves managing the Store while developing the talent and capabilities of your team to achieve optimal performance. Our Retail Managers are key to the success of our Brand – they are inspirational leaders who drive a high-touch experience to our customers every time. As a brand we pride our Artistry excellence which is renowned throughout the beauty industry.


You will work as part of a dedicated team who are committed to providing you with state-of-the-art training and exposure to the most updated trends. You will also have access to use of our outstanding products.

  • Opportunities to develop yourself, including exceptional product training, customer service, leadership development and access to E-Learning platforms
  • Generous free product allocations and opportunities to purchase at wholesale
  • The opportunity to earn monthly commission
  • in conjunction with your Regional Manager
  • A clear succession development plan within Estee Lauder Companies


  • Proven retail management/assistant retail management experience preferably within cosmetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview



Skincare, beauty therapy or makeup artistry experience would be highly advantageous, but not essential. We believe with the right fundamental skills, confidence and commitment to learn, our internal training and development offerings can enhance your existing skills to our desired level.

  • Previous counter management experience or experience working in a retail or customer service environment at a supervisory level – preferably in beauty or fashion
  • A passion for leadership and team development. Business planning experience including developing plans to drive business, setting sales and/or customer service targets, sales analysis and optimising staffing levels
  • Experience in leading, coaching and developing teams
  • Experience in creating and executing in-store events
  • Confidence in makeup and skincare application
  • Using social media such as Instagram to drive business would be advantageous
  • Flexibility to work a rotating roster covering airport training hours is essential including early mornings 4.30am and late nights 12pm
  • Available to work public holidays



At the Estée Lauder Companies, we are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. Our commitment combined with your talent helps us deliver our High Touch customer service, while bringing the best to everyone we touch.

If you have been looking for a position that offers a real opportunity to combine your passion for working with people and your expertise as an artist, we would love to hear from you!

Job offers will be dependent on the ability to obtain airport security clearance.




Job: Retail – Store
Primary Location: Asia Pacific-AU-QLD-Gold Coast
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2318812

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