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  • Customer service
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Job details

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  • £25,600 a year

Job type

  • Full-time


79 Trafalgar Street, Brighton


Pulled from the full job description
  • Company pension
  • Cycle to work scheme
  • Employee discount

Full job description


Location: 79 Trafalgar Street, Brighton, BN1 4EB

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The magic behind the Lush HairLab
At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client’s hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients’ personal style. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.
We are committed to assembling a dynamic team each specialising in an area of hair that truly ignites their soul. We hold a deep appreciation for the artistry of hairdressing and barbering and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products, and caters to all hair types and textures. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our HairLab salon in Brighton.


  • Learn and provide Lush HairLab services; you will be performing the full client journey including consultation, product choices, hair washing, cutting and styling.
  • Collaborating with your clients, not pushing an aesthetic onto them but carving out their true hair identity. Building rapport, being inquisitive, asking questions and sharing your knowledge with them.
  • Educate the client in what they need to create the style and effect at home
  • Communication is key to a successful salon and team. As part of this role, you would be expected to contribute to and maintain this supportive working environment.
  • You would be expected to maintain standards of both personal and workspace presentation, cleanliness and hygiene
  • Assist retail sales and have 5* consultations with clients and customers on the shop floor area when not with clients
  • Support shops & attend events (internal and external) to promote new hair care product or service launches
  • Using specialist skills and knowledge to support the Lush PR team to promote the Lush HairLab
  • Showcase a can-do attitude and attention to detail
  • The ability to share Lush’s buying stories, ethics and product knowledge throughout the customer journey
  • Confident and decisive to ensure the client feels safe in expert hands
  • Must be motivated, trustworthy, and driven
  • Must be open-minded to our new approach to hairdressing
  • Accepting of being an equal in the salon
  • Be open to adopting new ways of describing hair by using positive language

Skills, Knowledge and Expertise

  • Minimum SVQ/NVQ Level 2 in Hairdressing.
  • Minimum 3 years experience with running a column, or able to demonstrate why you should be considered.
  • To have an established client base local to Brighton is beneficial but not essential.
  • Able to present up-to-date skills and techniques.
  • Have a developed high level skill set in all areas across the cutting sector, passionate in hair cutting and styling.
  • Exceptional customer service skills including careful communication and consultations.
  • Organised and punctual approach to salon life.
  • Professional and client-focused.
  • An open-minded approach to receiving further training in the Lush HairLab way.
  • Skills and experience in educating in your specialist field to the team is beneficial but not essential.


  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Discretionary and profit-based bonus
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months’ full pay for parental leave (primary caregiver)
  • Financial childcare support on return to work
  • Flexible working

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.