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Customer Service Officer YMCA NSW Ryde NSW

  • June 5, 2024
  • (0)


Profile insights

Here’s how the job qualifications align with your profile.


  • CPR Certification
Do you have a valid CPR Certification certification?


  • Leadership
  • Customer service
  • Administrative experience
Do you have experience in Leadership?

Job details

Here’s how the job details align with your profile.

Shift and schedule

  • Weekend availability
  • Shift work


Ryde NSW

Full job description

Date: 5 Jun 2024

Location: Ryde, AU

Company: YMCA NSW

  • Be a part of creating great experiences for members of our community
  • Provide first class service to all members and guests
  • You will be the first and last person our members see in our facility

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at our Ryde location.


About the role

Working a flexible roster across 7 days with the strong preferece for weekday afternoon/evenings and weekends(specially Saturdays) to faciliate our various sporting program, Customer Service Officers act as the first point of contact for our customers.


The Ryde Community Sports Centre is a 2-court indoor sports stadium and our staff prides themselves in delivering quality sports programs in Basketball, Netball, Futsal and Outdoor Soccer in the warmer months! Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers. Reporting to the Centre Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.


About you

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role!


You will also come with the following


  • Current CPR certificate
  • Interest or experience playing/coaching/officiating Netball, Basketball or Futsal/Soccer (desirable)
  • Previous experience in administration/customer service role (desirable)



Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 24 Recreation Centres into warm, inclusive and safe spaces – providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills – all while you make a difference to your community.


Who What Y?


The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW – and fund our diverse range of enriching community programs.


We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.


Commitment to Safeguarding

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.





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